Tool library
Customer support
Intercom
Live chat, help center and customer messaging.
Data processed
Contact detailsCommunicationsIdentifiersUsage dataDevice and technical data
Commonly used in
Questions we’ll ask you
Your answers change which clauses are included.
Which Intercom data hosting region is your workspace in?
United States (default)EuropeAustralia
Cookies
| Name | Category | Purpose | Duration |
|---|---|---|---|
| intercom-id-<app-id> | Preferences | Identifies the chat visitor | 9 months |
| intercom-session-<app-id> | Preferences | Keeps the chat session open | 1 week |
| intercom-device-id-<app-id> | Preferences | Identifies the device for chat | 9 months |
Clause preview
How this tool appears in a Privacy Policy, using example answers and a sample company.
- Intercom (Intercom R&D Unlimited Company, Ireland) — powers our live chat and support messaging, with data hosted in the United States. It processes your name, email, messages you send us and basic usage information. See Intercom's privacy policy.
Vendor details are summarised from the vendor’s public privacy documentation linked above. Vendors change their terms, regions and cookies over time — check the current versions before you publish.